Deputy Head of Back Office 

 Internal Team Management: 

To support the Head of strategic accounts to: 

• Conduct monthly 1 to 1s with Business Unit employees; 

• Run team and project meetings; 

• Embed the company's prevailing behaviour & conduct policies known as the Employee Handbook; 

• Efficiently induct new joiners to the Business Unit, ensuring quick contribution to our mission and

• Manage and develop team members in line with identified business and self-development needs. 

 

Contract and Client Management: 

To support the Head of Strategic Accounts to:  

• ​Review and assess the health of all contracts and projects being delivered by the Business Unit; 

• Manage client relationships and to provide regular contract review meetings; 

• Manage the mobilisation and demobilisation of client contracts; 

• Conduct regular financial reviews of client accounts and to ensure that client debt is minimised; 

• Act as a point of escalation for the Back Office team and resolve any issues arising and 

• To develop potential additional business opportunities with existing clients. 

 

Business Unit Management: 

To support the Head of Strategic Accounts to: 

• Comply with the company's quality management system; 

• Complete the bi-annual self-assessment report; 

• Update the company risk register with all appropriate risks; 

• Run, review and coordinate debt reporting and collection across the business units; 

• Comply with the company's internal reporting processes and 

• Prepare monthly operational reports for the company's board. 

 

Key Activity Management: 

To support the Head of Strategic Accounts to: 

• Ensure all key business unit activities are completed to desired quality standards and to the time scales laid out in proposals and other client-facing documentation, including: The renewal of all appropriate licences and registration, including MISA, CoC, Commercial Registration, Municipality License and Wasel; 

  • The management of critical government portals, including HRSD, GOSI, Muqeem and Qawi; 

  • The issuing of employee-related documentation, including LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs); 

  • The attestation of critical company and employee letters and documentation and 

  • The ongoing compliance of employee mobilisation and immigration 

 

Collaborative Working: 

• To attend and actively participate in team and project management meetings where required; 

• To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments; 

• Assist finance with invoices, credit notes, account reconciliation, and overdue invoices

• To work in partnership with other business units and, where appropriate, make internal referrals to other AEI services and products. 

 

Miscellaneous: 

• As a senior leader within the AEI business, act as a source of leadership, guidance and mentorship for members of the operational team; 

• Deputise for the Head of Strategic Accounts as may be required and; 

• Commercial in Confidence Doc Ref: Head of Operations JD V3 Apr 24 Page 3 of 4 Office 14/15, 6299 Al Ihsa Street, Al Ihsa Commercial Center, P.O. Box 26090, Riyadh 11486 Capital – SAR1,000,000 CR – 1010385257 

• Support the OMT in driving internal change and improving policies, processes, and practices within AEI.